Complaints and Comments Procedure.

Eden support Strive to achieve a high standard of care across all of our services. People who use our services views are important to us and help us to ensure that our services are consistently meeting peoples needs.
If you are unhappy with any of our services, it is important that you let us know. 

How to tell us what we need to improve.
Often people feel more comfortable about suggesting improvement rather than making a formal complaint. Anyone receiving services, their friends of family, can tell us how we can improve. 

Making a Complaint.
Eden support limited aims to handle complaint's quickly and effectively, in a fair on honest way. we take all complaints seriously and use valuable information for investigating to help us to improve the services we provide. We treat all complaints with confidentiality. Eden support limited assures people who use our services and their families that they will not withdraw or reduce services because someone makes a complaint in good faith.
Anyone affected by the way Eden support limited provide services can make a complaint. A representative may make a complaint about the affected person if they are unable to make a complaint themselves or have given consent for the representative to act on their behalf.
If you are not happy about making a complaint yourself. If you do not have a representative to write to us on your behalf. We would be happy to find an advocate from an independent organization to support this.

How you can make a complaint. 

• In Person 

• By Telephone 

• By Letter 

• By Email 

• Through a Member of staff 

• Through an advocate or representative 

 

We will acknowledge all complaints, weather verbally or in writing. Responses within three working days.

 

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How we handle complaints. 

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The registered manager may ask one of the management team to investigate the complaint. The chosen individual will have have enough Seniority and experience to deal with the issues raised by the complainant.​

We will acknowledge a complaint within 3 working days and provide the name and contact details of the individual investigating the matter. The complaint will be discussed with Wolverhampton City council to ensure that you are responded to correctly. It is our goal to have all complaints dealt with within 28 working days unless we discuss a different timescale with you.